1 Year Premium Support
By default Premium Support for the purchased extensions for Opencart is 3 month.
After this period you can extend Premium Support.
The up to 48 hours guaranteed reply time means that our team will get back to any reported issue in up to 48 hours except (weekends and national holidays). Please mind that debugging an issue might sometimes take more than 48 hours in which case you will be notified.
How are bugs fixed?
All troubleshooting and issues are fixed using OpenCart’s coding standards, which means that we will not modify your core, thus keeping everything crisp and clean. After we finish up the work we will send you a report with the files that we changed.